PRIVACY POLICY
A. Introduction
- Definitions: In this Privacy Policy (the “Privacy
Policy”), the terms “you”, and “your” refer to our customers, website
visitors and application users. The term “we”, “our” and “us” refer to
Pharmasave Drugs (National) Ltd. and our affiliates.
- Our Responsibility: At Pharmasave, your wellness is our
priority. We take great pride in providing you with the most complete
health and wellness services, products and opportunities. The same applies
to making sure that the information you pass on to us remains private. We
have always safeguarded your health and personal information with utmost
care. This policy outlines our procedures and guidelines that we follow to
make sure we do not break this trust.
- Your Responsibility: You are responsible for keeping your
information safe. Be responsible and cautious whenever you offer your
personal information. You should ensure that whenever you disclose
personal information, that information is used in an appropriate manner
and stored safely.
- Your Consent: By submitting your information to us, you
consent to us collecting, storing, using, sharing and disclosing the
personal information submitted as indicated in this Privacy Policy.
- Modifications to Policy: We regularly review all our
policies and procedures, and we reserve the right to change this Privacy
Policy at any time, and from time to time, by posting a modified Privacy
Policy. If you disagree with any of the changes to our Privacy Policy,
contact us to manage any personal information that you have already
provided to us.
- Information from Children: Although we do not actively
solicit personal or other information from children under the age of 13,
it is possible for children to disclose their personal information to us.
If you are under 13 years of age and would like to participate in our
programs and are eligible to participate, please ask your parent or
guardian for assistance. If you are under the legal age of majority in the
province/territory in which you reside and want to register for any
Pharmasave account, you may only do so with the consent of your parent or
guardian and that parent or guardian will have access to your information
available through your account.
- Personal Information Collected: We may ask for personal
information about you (limited to information that is reasonable to
fulfill the purposes for which it was collected) including name, telephone
numbers, age-range, birth date, email, postal address, postal code,
location and information about products that you purchase in our retail
stores and online . From time to time, we may ask you for other
information such as general demographic, family or personal health
information or your interests. We only collect personal information if we
ask you, and obtain your consent to its use, or if your consent is implied
through your conduct with us since the purpose of the collection, use or
disclosure is obvious and you voluntarily provide the information, or if
our collection, use and disclosure of the personal information is required
or authorized by law to be done without your consent.
We do not collect any personally
identifiable information unless you provide it to us or authorize a third party
to provide it to us. If you do not want us to collect your personal
information, please do not provide it.
8.
Profile Information: If you register with our website or any of our
applications, such as to receive newsletters, eFlyers, health and wellness
information, news updates or other information from us, or if you register with
our website or application for an eCare account, such as to have access to your
medication records, request online prescription refills or view your current
and historical prescriptions, or if you register with an ecommerce account, you
will receive a password and account designation when you have completed the
profile information. You agree to provide true, accurate and complete
information about yourself. You are responsible for managing your account,
including but not limited to maintaining the confidentiality of passwords
and/or any of your account information. You are also responsible for
maintaining and promptly updating your account information to keep it true,
accurate, current and complete. You are responsible for all activities that
occur under your password or on your account. Any person who has access to your
account credentials may be able to access any of the personal information
available in your account, including if you share your account credentials with
a health care provider. In the case of your eCare account, your registration
code should also be treated as your account credentials, as it may be possible
for someone to use your registration code to access your personal information
available in your eCare account.
B. Scope and Application
- This Privacy Policy applies to personal information,
including personal health information, about Pharmasave customers, website
visitors and application users that is collected, used or disclosed by us.
- This Privacy Policy applies to the management of personal
information in any form, whether electronic or written.
- This Privacy Policy does not apply to information
regarding our corporate customers. However, such information is governed
by other Pharmasave policies, practices and contractual arrangements.
- Each Pharmasave store is independently owned and operated
under license. This Privacy Policy does not apply to independent
Pharmasave stores or to regional Pharmasave licensors. Consent given
at a Pharmasave store pertains to your personal information given at that
store. From time to time, Pharmasave stores participate in nationally
managed promotions or programs (such as eCare or eCommerce programs) and
personal information may be transferred to Pharmasave Drugs (National)
Ltd. and/or our regional Pharmasave licensors, in which case this Privacy
Policy will apply to the information transferred. For information about
any store’s policy about personal information pertaining to you, including
information collected through a store’s website, kindly contact that store
directly.
- This policy does not apply to the practices of companies
or other entities that we do not manage or control. This policy does not
apply to information regarding corporations or other non-individuals.
C. Use and Sharing of Information
WEBSITES AND APPLICATIONS OPERATED BY PHARMASAVE DRUGS
(NATIONAL) LTD.:
- When you create an online account through
www.pharmasave.com, you agree that we may provide you with our newsletter,
eFlyer, promotions, health and wellness information and news updates. We
send you only the information you have consented to receive. You can
unsubscribe to any electronic communication from our websites at any time
by using the “unsubscribe” or “opt out” mechanism included with the
communication.
- In registering for an eCare account on our website or
applications, your pharmacist and you will be providing us with personal
information about yourself, including your personal health information,
such as your prescriptions, medical history, and your requested pick-up
pharmacy location. We will collect and use all information provided by you
in connection with your registration for and use of the website or
applications to provide you with services in accordance with the Terms of
Use, and to administer, maintain and improve the functioning of our website
or applications, including providing you with personalized health
information. When you request a new prescription or refill or to transfer
your existing prescription, we will forward this information to your
selected pharmacy location and the request will be processed in the same
manner and upon the same timelines as requests presented in store. Filling
or transferring your prescription may require disclosure of that
information to the prescribing physician, other health service providers
or health insurers. In the event that technical support is required, your
personal information may be accessed by authorized third parties to
provide technical support. By submitting a request for a person other than
yourself, you represent that you have all necessary consent and authority
to make such request on behalf of the other person.
- In registering for an eCommerce account on our website or
applications, you will be providing us with personal information including
personally identifiable information such as name, address, email address
and phone number. We will collect and use all information provided by you
in connection with your registration to provide you with services in
accordance with the Terms of Use, and to administer, maintain and improve
the functioning of our website or applications.
- We will collect information from you when you make a
purchase on the Pharmasave Online Store, whether or not you register for
an account. This information is collected by Pharmasave to process and
fulfill your online transaction(s), which ensures that your purchased
goods are shipped to the correct address, in addition to contacting you as
needed with connection to your order. In the event that technical support
is required, your personal information may be accessed by authorized third
parties. But placing an order for a person other than yourself, you
represent that you have all necessary consent and authority to make such
requests on behalf of the other person.
- Pharmasave does not collect your payment or financial
information. For e-commerce, our third party payment processor uses your
payment information to approve or decline a purchase. At no time does
Pharmasave have access to your personal credit card or payment
information.
- We may also use your personal information to generate
summarized data for internal use and for tailoring the information we
provide via our website or applications, newsletters, eFlyers, and
updates. “Summarized data” means information which has been aggregated and
analyzed to provide us with generalized, anonymous information. Your
identity and personal information will be kept anonymous in summarized
data.
- We cannot guarantee the confidentiality or security of any
email communications or information sent by you to us via our website or
applications. If you wish to send us confidential information, please
notify us first to make arrangements.
- Our website and applications may contain links to other
sites, which are not governed by this Privacy Policy. You should read the
individual privacy policies of such websites and applications, and make an
informed decision whether or not to use these sites based upon their
privacy practices.
- Like most other commercial websites and applications, our
website and applications may monitor traffic patterns, downloads, site
usage and related site information. We may automatically (i.e., not via
registration) collect or compile certain information that is not
personally identifiable when you access the website or applications.
Examples of this type of information include the aggregate and unique
number of visitors to the website, the dates and times of visits to the
website, the city, province and country of visitors, the pages of the
website visited and the content accessed, the browsers, operating systems,
search engines and search terms used to visit the website and HTTP errors
generated. We use this information in order to optimize our website and to
assess usage of our website or applications. We may provide such
information to our website or application contractors for these purposes,
but this information does not include any personally identifiable
information.
- We are committed to providing personalized products and
services to you. In order to do so, we use cookies to store information
about you. A cookie is a small amount of text that is sent to your browser
from a web server and stored on your computer’s hard drive. We use cookies
to tell us that you have visited our site before. They are simply to help
us simplify and enhance your experience on our website or applications.
GENERAL:
- We use your information to provide you with health
information, tools and resources, to fulfill an online purchase of
products, to administer and build your account with us, to market new
products or services that we believe will be of interest to you, for
general research and opinion studies, or as required or authorized by law.
We also use the information collected to monitor and improve our internal
programs and operations. We may copy, distribute, display, transmit,
prepare derivative works from or otherwise use the information only in
accordance with this Privacy Policy, as required or permitted by
applicable laws, and as directed by you.
- We do not sell your personal information to any other
third party without your permission. We take reasonable precautions
regarding any sensitive information or security information, such as
contact information, health information, etc.
- We may also contract with a third party, such as TELUS
Health Solutions Inc., to store, process, or host our online data, which
may include your personal information for the purpose of providing
services to you or to Pharmasave and you hereby consent to such storage,
processing, and hosting of your personal information. We will only do so
if we are satisfied that the third party is a reputable and reliable
service provider, and we will not grant third parties unauthorized access to
your personal information.
- Under certain circumstances, we will disclose your
personal information: when you have consented to the disclosure; to
fulfill the purpose for which the personal information was collected; when
the services we are providing to you require us to give information to
third parties; if the information is already publicly known; in connection
with an actual or proposed sale, reorganization or financing of our
business or operations, including to regulatory authorities or to prospective
buyers and other parties to the transaction who are bound by
confidentiality obligations, and when we are required or authorized by law
to do so.
- Periodically, we may conduct surveys and contests through
one of our websites or applications, email or in Pharmasave stores. You
may choose to participate and provide us your name, mailing address,
telephone number, email and other personal information. We collect this
information for contests to select and notify the winner. Personal
information obtained in a survey will be used to understand needs and
preferences of our customers.
- Personal information will be retained in accordance with
this Privacy Policy only for as long as may be necessary or relevant for
the identified purpose of collection, or as may be required or permitted
by law, after which time it will be made anonymous or destroyed unless you
further consent to its continued retention. Information that you may
provide to us that is in excess of what is necessary for the identified
purpose of collection may not be retained by us.
D. Correcting Personal Information
You may request a copy of your personal information that is
in our control and request corrections if you believe that personal information
is inaccurate. If you wish to access your personal information you should
contact us using the contact information at the bottom of this Privacy Policy
and we will be pleased to discuss with you how we can limit collection, use or
disclosure of your personal information.
E. Principles
To demonstrate our commitment to your privacy, we adhere to
the following principles derived from the PERSONAL INFORMATION
PROTECTION AND ELECTRONIC DOCUMENTS ACT (Canada):
- Accountability: We are responsible for personal
information under our control and designate an individual or individuals
who are accountable for our compliance with the following principles.
- Identifying Purposes: The purposes for which personal
information is collected are identified by us at or before the time the
information is collected. The purpose may be identified orally or in
writing.
- Consent: Your knowledge and consent is required for the
collection, use or disclosure of your personal information, except as
required or permitted by applicable law.
- Limiting Collection: The collection of personal
information is limited to that which is necessary for the purposes
identified by us, or as required or permitted by applicable law.
Information will be collected by fair and lawful means.
- Limiting Use, Disclosure, and Retention: Personal
information is not used or disclosed for purposes other than those for
which it was collected with your consent or as required or permitted by
applicable law.
- Accuracy: Personal information is maintained as accurate,
complete, and up-to-date as is necessary for the purposes for which it is
used.
- Safeguards: We are committed to keeping your personal
information safe in order to protect it from loss, theft, unauthorized
access, disclosure, duplication, use by others and modification. Your
personal information is protected by reasonable security safeguards
appropriate to the sensitivity of the information. We use appropriate
measures when disposing of the information.
- Openness: We make readily available to you specific
information about our policies and practices relating to the management of
personal information, such as the terms of this Privacy Policy.
- Individual Access: You have the right to access your
personal information collected by us. Upon request, within a reasonable
time, we will tell you what personal information belonging to you is
stored by us, what it is being used for and who possesses access to it.
You may notify us in writing at our contact address of the accuracy and
completeness of the information and have it amended as appropriate.
- Addressing Compliance: At Pharmasave, we want to ensure
our procedures support our Privacy Policy, and our actions safeguard your
privacy. If you have a concern, kindly contact us in writing at the
Contact Address.
F. Contact Information
Pharmasave Drugs (National) Ltd.
Attention: Privacy Officer
8411 – 200th Street, Suite 201
Langley, B.C.
Canada, V2Y 0E7
Phone: 604.455.2400
Toll Free: 800.661.6106
Fax: 604.455.2493
Email: info@bc.pharmasave.ca
Policy last updated: January ●, 2023